Supplier Engagement Team

Located in sunny southern California, our supplier engagement team provides around-the-clock support for your due diligence, compliance, and reporting requirements.

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24 hours, 7 days a Week

People and products make companies and we bring them together through communication and education. We have created and made available online learning programs, white papers, webinars and provide a 24-hour call center to address any issues, questions or concerns regarding policies and procedures for Anti-Corruption, Conflict Minerals, Smelter Verification, Reach/ROHS, M/SDS, EHS Compliance and Sustainability.

Information When You Need It

We provide a simplified solution for compliance education. We combine our subject matter expertise and real world experience to develop comprehensive education programs to support accurate and efficient reporting. Our User-focused process includes a Supplier Engagement Team, a 24-hour Call center with real people here in Carlsbad, CA.

Multilingual

We receive calls from all over the globe and we can service 100 languages to ensure nothing is lost in translation. Our multilingual team is trained in supplier management and supply chain compliance, and connects directly with your suppliers and partners to increase response rates, data accuracy and provide quality assurance and support.

Our Team Enables You To

Engage suppliers everywhere. We work with your partners and suppliers to increase understanding of your supply chain through collecting data relevant to conflict minerals, regulated materials, energy consumption, carbon, water, labor practices, and more. Start a conversation around compliance, we can train and assist your suppliers to complete relevant surveys by your deadlines.

Supplier Engagement Team Spotlight

Where did you grow up? I grew up in Sao Paulo, Brasil

Name one of your most favorite moments at Source. My favorite moment was when I got the Spotlight award, I was so happy to be nominated for my work training new employees and making international calls:)

What are your experiences like working with the supplier engagement team?  It s a very good feeling when a supplier calls saying it is very hard to complete the CM request, and he does not have time for that, and then I help and explain the steps so he finishes it while with me on the phone.

What languages do you speak? Portuguese, French, Spanish and English.

What’s your favorite past time (hobby)? Sewing.

If you could have one superpower, what would it be? I would like to read peoples mind.

What is your favorite part about living in San Diego? It is very nice to be close to the ocean. I feel like I am on vacations every weekend.

Elaine

Program Analyst

Where did you grow up? South Carolina

What is your favorite quote? Don’t be afraid. Be focused. Be determined. Be hopeful. Be empowered. Walk in your OWN sparkly shoes!
– Michelle Obama 

Talk about your experiences with the Supplier Engagement team? Our Supplier Engagement Team has proven to be beneficial, while providing efficiencies and expertise that saves time and money.

If you could have 1 super power, what would it be? Teleportation.

What is your favorite part about living in San Diego? Definitely the weather!

Aksha

Program Agent

Where did you grow up? Italy.

What is your favorite quote? How will I ever reach the top of the mountain? Just keep walking and don’t think about it. Nietzsche

What languages do you speak? Italian, English, Spanish and a little Japanese.

Whats your favorite food? Japanese food.

What is your favorite part about living in San Diego? The weather and the proximity to the ocean.

Carmen

Supplier Success Agent

Frequently Asked Questions

What is the difference between 3TG free and Conflict free?

3TG Free means that you do not use 3TG (tin, tantalum, tungsten, or gold) in the products you supply.
Conflict Free means that you have ensured that all 3TG in your products is sourced from smelters certified as Conflict-Free Smelters

When did the United States adopt GHS?

The U.S. officially adopted GHS when the Hazard Communication Standard (HCS) section 1910.1200 has been updated to align with the UN Globally Harmonized System of Classification and Labeling of Chemicals (GHS), Revision 3, issued in the Federal Register, March 26, 2012. This rule became effective May 25, 2012. OSHA is phasing in the new requirements over the next several years (December 1, 2013 to June 1 2016).

How can I help educate my suppliers about conflict minerals?

The best way to educate your suppliers on conflict minerals is with the web-based training program available through the Conflict Minerals Resource Center (CMRC). The CMRC’s Conflict Minerals Basic Training course is an interactive training course covering the content necessary for someone to participate in a conflict minerals program.  If you’re a Source Intelligence customer then you can give you suppliers a free membership to the CMRC with your coupon code.  Ask you Source Intelligence Program Manager for more details how to provide this to suppliers.

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